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Booking process · Grand Mayan & Mayan Palace

The Mayan Rental Booking Process

You pay nothing until you're holding a confirmation number — and you can call the resort's central reservations and hear them read your name back before a single dollar moves.

Who does what

Four steps to a week at Vidanta.

Your side of the page stays short on purpose. Here's each step, and exactly what lands on you versus what lands on us.

01
Step 01 · AvailabilityReply within 24 hrs

Check it

Availability moves daily, so nothing here is automated — we call and check your dates and resort by hand. Send the form and we'll come back with what's open and what it costs.

Your side

  • Send your dates, resort, and party size.

Our side

  • Call the resort and confirm what's actually open.
  • Price your week for that date and location.
  • Write back within 24 hours or less.
02
Step 02 · ReservationPassport spelling
calendar-check

Book it

Price your airfare before you tell us you're ready — flights are the part we can't hold for you. When the dates work, email [email protected] or call 616-855-4468 with your name spelled exactly as it appears on your passport.

Your side

  • Check airfare for those dates.
  • Send your name as printed on your passport.

Our side

  • Book the unit in your name.
  • Send your confirmation within 24 hours.
03
Step 03 · PaymentConfirmation first

Pay for it

The confirmation number reaches you before the invoice does. Call the resort's central reservations, quote the number, and verify the booking yourself. Only then do we request payment in full.

Bank transfer · no fee Check · no fee Card or PayPal · processing fee

Your side

  • Verify the number with the resort.
  • Pay in full, your choice of method.

Our side

  • Send the confirmation number to check.
  • Send payment instructions and a receipt.
  • Process cards and PayPal on a secure system.
04
Step 04 · ArrivalGuests of owners

Enjoy it

We send every piece of paper that gets you through the door and checked in as guests of owners at Vidanta. Which leaves you a famously short packing list.

Your side · the whole list

  • Passport
  • Swimsuit

Our side

  • All paperwork for the front desk.
  • Directions and transfer details.
  • Check-in instructions, step by step.
  • Guest-of-owner status at the resort.

Start at step one

Tell us the week. We'll tell you what's open.

[email protected]
616-855-4468
Mon–Sat · replies in 24 hrs